Three days passed and there was no bag. At first, they did not know where it was. Then they found it in Frankfurt, and although they have like fifteen flights from Frankfurt every day, they decided to send it on the last one on Thursday (I arrived on Tuesday). Then, when it finally arrived to Venice, they decided to wait one day to send it to the hotel "because it was very far away from the airport." My hotel was a 50 minutes drive away. In Mexico City that is practically the same neighborhood, but anyways... I guess it made sense because one day later the hotel MAGICALLY BECAME CLOSER. Rwar!
Anywho, this situation, very similar to one described before, is like an invitation for Unasked-For Missing Baggage Advice. I kept complaining in Twitter and people kept telling me: "Why don't you call them?" Ahem, man, they already told me the thing is in Frankfurt, coming on the last plane. Me calling them will not accelerate that process, I promise. In any case, I will piss someone off so bad it will actually delay my bag delivery one more day.
People said: "They should pay you!!!" Yes, they offered amicably to pay up to $600 USD. The process was that I bought clothes and toiletries with my own money and then they would refund me. REMEMBER I WAS BROKE!?!??! I did not have $600 USD. My credit cards were all maxed out. "They should write you a check!" Well, they should but they didn't.
Finally, one of my favorites: "You should file a complaint!" That never occurred to me!!! Duh, I did. I filed a complaint. I was not rude but not polite either. I explained the situation. I let them know I was a Platinum member. I even let them know I had been using the same panties since Monday morning... Guess what??? My bag still took four days.
On Friday I arrived to the hotel after long work hours and there it was. Huge and black. The lock was still on. I opened it smiling, eager to wear high heels and jeans my own size. Everything was there, smiling back at me... completely wet. "You should file a complaint!" "Why don't you call them?" "They should pay you!!!" I called them, I complained, they will not pay, OK?
Finally we went to Venice and it was pretty cool. The second day it was very rainy and if you have ever been to Venice you can understand it is not very good for tourism, but good for wine and more pasta and more pizza. I finally returned to Mexico and my bag came with me all the way.
Now that a few weeks have gone by, I can only remember the cool air gently blowing on my nose in front of Saint Mark, the amazing halls in the Doge's Palace, and the laughs while having Irish Coffee. If it weren't for the pictures, I would not even remember what I was wearing.
No comments:
Post a Comment